Cargo Jam support

Stuck on something? Write to us and include your player ID (at the bottom of Settings), your device model and what happened. We usually reply within two business days, in English or Turkish.

Email support

[email protected]

Common questions

How do I keep my progress on a new phone?

In Settings, link Sign in with Apple (iPhone and iPad) or your Google account (Android). On the new device, open Cargo Jam and sign in with the same account. Your progress downloads automatically.

I bought something but didn't receive it.

Make sure you're online and restart the game. Pending purchases are checked again automatically. On iPhone and iPad you can also tap Settings → Restore purchases. If it still doesn't appear, email us your player ID and the receipt from Apple or Google.

How do I get a refund?

Purchases are processed by Apple and Google, so refunds are requested from them: Apple or Google Play.

I bought Remove Ads but I still see ads.

Remove Ads turns off the ads shown between levels. Rewarded ads, the ones you choose to watch for a reward, stay available. If ads between levels come back, tap Restore purchases.

Why does the game need an internet connection?

Saves, events, tasks and purchases are checked online, and ads help keep the game free.

The timer is too stressful.

Turn on Relax Mode in Settings. Levels have no timer; rewards are smaller.

How do I turn off notifications?

Choose which notifications you get in Settings → Notifications, or turn them off in your device settings.

How do I change the language?

Go to Settings → Language. Cargo Jam is available in English and Turkish.

How do I reset my progress or delete my account?

Settings → Reset progress clears your progress on the device. To delete your account and cloud data, see Delete your account.

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